{
  "schema": "dgl.first-party-implementation.v1",
  "title": "dgl enquiry to reply",
  "record_prepared_date": "2026-09-28",
  "relationship": "dgl's own operating website",
  "evidence_type": "Sanitized summary of retained first-party implementation and verification records",
  "external_client_case_study": false,
  "original_problem": "Two recorded enquiries were accepted but took 11 and 19 minutes to reach the recipient inbox.",
  "before_observations": [
    {
      "date": "2026-09-26",
      "elapsed_seconds": 668,
      "interval": "Queue acceptance to recipient mailbox receipt"
    },
    {
      "date": "2026-09-26",
      "elapsed_seconds": 1147,
      "interval": "Bridge acceptance to recipient mailbox receipt"
    }
  ],
  "changes": [
    "Corrected packet sizing on the existing mail-delivery connection without weakening encrypted transport validation.",
    "Retained readable original enquiry paragraphs and the submitted visitor address for the owner's reply.",
    "Kept confirmed receipt, pending delivery, validation rejection and uncertain delivery as distinct form outcomes.",
    "Allowed an explicit check of a pending note without automatic fresh resubmission.",
    "Recorded separate recovery procedures for the transport, message formatting and contact outcome changes."
  ],
  "recorded_end_to_end_check": {
    "date": "2026-09-28",
    "production_form_used": true,
    "clearly_marked_test_data": true,
    "submitted_once": true,
    "recipient_message_verified_in_native_mail": true,
    "approximate_browser_click_to_recipient_receipt_seconds": 6.3,
    "actual_reply_control_addresses_submitted_visitor": true,
    "original_paragraphs_preserved_in_reply": true,
    "verification_reply_sent": false
  },
  "limits": [
    "This describes dgl's own implementation and marked checks, not an external customer result or testimonial.",
    "The 6.3-second result is one dated observation, not an average, service level or future delivery promise.",
    "Click and mail timestamps use separate clocks; mail headers have whole-second precision, so elapsed time is approximate.",
    "Before and after intervals start at different stages; no percentage speedup is claimed.",
    "The timing does not measure when the browser first displayed its receipt.",
    "No conversion improvement, revenue increase, labour saving or customer satisfaction result was measured.",
    "No outside operator takeover, actual client fee or billable project duration is claimed.",
    "This record summarizes private evidence. It contains no visitor message, mailbox address, message identifier, server address or credential."
  ]
}